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1. Authorisation
The customer authorises Tuserve, its employees, and agents, to receive and transport this media/equipment/data to, from and between their legally registered facilities.
2. Legal Rights
The customer is the legal owner of all property and all data contained therein sent to Tuserve.
Any property left with Tuserve unclaimed for 90 days, will be disposed of.
3. Limited Liability
Tuserve shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
Tuserve is not liable for any direct or indirect damages, including loss of data, loss of revenue, incidental or consequential, before, during or after service.
4. Confidentiality
Tuserve and its officers and employees agree to absolute Non - Disclosure of any and all information or data files supplied with, stored on, or recovered from customer equipment.
5. Payment
Payment is due in full upon completion of successful recovery, prior to release of data (whether shipped, picked up or downloaded), unless by special previous arrangement. If we recover the data you are looking for you must pay for the recovery.
6. Media Warranty:
Tuserve gives warranty on all return media found to be Dead on Arrival (DOA) within 14 days of shipment. Any additional warranty claims must be presented to the original manufacturer. Tuserve keeps all recovered data 14 days to insure against DOA instances.
7. Data Guarantee:
Your recovery comes with a data guarantee, such that if an accepted recovery is not as promised, Tuserve will do everything possible to rectify the recovery or refund all or part of the recovery fees paid. |
